Tag Archives: dell

Dell’s sales teams – surely this isn’t the way it should be?

I have been using Dell for years now and have found their account management/sales teams to be a very strange beast. Not in a good way 😉

Every 6 months (sometimes much more often), I get an email from them saying “I am your new account manager please use me for your purchases of new hardware”. Once I managed to get 2 offers to manage the account in the same week, whilst another time, I had a conversation with a repair guy who offered to give me a discount if I ordered through him. The only reason I can see for this happening is that they must all be on some sort of commission.

Now luckily for Dell, I have had a few good account managers over the years (one of which I am convinced was actually in Finance) so I have been able to ignore these approaches without any major fallout. Still I am not convinced this is good practice for Dell – it must be irritating their customers.

The other fallout from this over eagerness to sell to me is something that I am sure marketing and sales teams the world over fight about:

Email.

Both departments have an obvious need to communicate directly to the customer base using email, but without communication and a level of understanding between the two, it is very easy to over communicate to your customer and even worse very easy to disenfranchise them.

Going back to Dell, this does not seem to be happening there. I get the standard Dell marketing emails telling me about offers available on the website as well as separate offers from the Dell account team. None are relevent to my requirements, and worse the amateurish nature of the emails from the Account Team looks like spam as they seem to have been copied and pasted out of a Word document.

The end result is that I rarely look at Dell emails today.

[RANT] vista (and Dell) – arghhhhhhhhhhhhhhhhh

Yes it is a rant and normally I don’t let myself succumb on here but much as I love Windows and hate Macs, Vista really is screwed up. It is slow and cannot seem to cope with the simplest of things – why do I need to watch a green bar progress everytime I try and change directories??? Was it really that slow in XP without the green bar – does that green progress bar make everything seem slower, I really do not think so.

I should say though that I have Vista at home and its not that bad there – it is just on this Dell Latitude D630 (and the other 2 in our office). It seems to be driver issues on the laptop or if not that just a poorly built laptop by Dell. That’s a shame as the D630s were great with XP.

What to do except pull your hair out 🙁

OK rant over..